Policies

Reservations

Please call the Salon to book your appointment at (616) 866-9571. All guests are contacted two days before to confirm exact times and services. A credit card may be required to hold these times. A charge will be implemented for cancellations not made prior to 24 hours.

Late Arrivals

If you are late for your appointment, your treatment will be reduced in order to finish on time for the next scheduled guest. The full fee of your service will be charged.

Cancellations

Our service provider’s time is valuable. We request the courtesy of a 24 hour cancellation notice for all appointments. Cancellations with less than a 24 hour notice or not showing up for your scheduled appointment will result in a 50% cancellation fee. If there are more than 2 no shows on record we will require a credit card on file to book all future appointments. 

Gratuities

Gratuities are not included in the price of any service, spa experience, or gift certificate. You will have the option to leave a cash tip or include it as part of your payment.

Gift Cards

If you are looking for a nice way to pamper a family member or friend, we have Gift Cards available in any dollar denomination. This gives them the freedom to select any service or purchase products of their choice. No cash refunds are given. Any remaining value on the Gift Card may be used toward product purchases or an upcoming visit to Genesis. Gift Cards never expire making them the perfect gift!

Prices are subject to change without notice.